Refund Policy

Your satisfaction is our priority at Yamira Retail Market. We strive to deliver quality products and a seamless shopping experience every time. If you are not fully happy with your purchase, please review our refund and return guidelines below.

Eligibility for Refunds & Exchanges

• Refunds and exchanges are accepted for items that are defective, damaged, or do not match your order.
• Requests must be made within 7 days of receiving your order. Items must be unused, in their original condition, and with complete packaging.
• Perishable goods, personal care items, and custom orders are not eligible for refund, except in cases of quality issues or error on our part.

How to Request a Refund or Exchange

1. Contact us at contact@yamiraretail.com or call +63 955 201 8254 within 7 days of receiving your items.
2. Please provide your order number, a description of the issue, and photos if possible.
3. Our team will review your request and advise you on the next steps, including return or replacement instructions.

Refunds Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days using your original payment method or another agreed channel.
• If your refund is delayed, please contact us so we can assist you promptly.

Important Notes

• Shipping fees for returns are shouldered by the customer unless the return is due to our error or a defective product.
• Refunds may be partial if the returned item is not in its original condition or is missing parts not due to our error.
• We reserve the right to refuse returns that do not meet our policy requirements.

Contact Us

For any questions about our refund policy or your order, please reach out to us:
Email: contact@yamiraretail.com
Phone: +63 955 201 8254

Effective Date: September 20, 2025